Coronavirus

Elan Valley Trust & Penbont House – UPDATE 21.12.21

We are currently open, see the main page for opening days and times, currently we are operating a one way system, screens at the counter, track and trace, and ask all guests and staff to wear masks when moving around the building

Our covid cancellation policy hasn’t changed-please see update 01.04.21

UPDATE 01.04.21

We are currently closed as per Welsh Government Guidelines. With todays announcement we hope to resume service outdoors from the week of 26th April, with B&B and indoor service beginning end of May

Our Covid Cancellation Policy

If you change your mind we have a free cancellation policy up until 4 weeks prior to your holiday. Within 4 weeks of the holiday the deposit will be kept in full unless we are able to re-book the time period, if we are able to rebook the dates there will just be a £25 admin fee taken from your deposit prior to refunding the remainder of the payment.

In the case of any local or national lockdown the holiday can be transferred to a later date with no fees incurred (although this may incur an extra charge depending on the time of year and whether you have booked in high or low season) or a full refund minus a £25 admin fee can be given if you do not wish to move your holiday dates.

In the case of you or a member of your holiday party contracting Covid or having to self-isolate, we will require proof from the TTP then a full refund with a waiver of the admin fee will be given on this basis, otherwise the above will apply.

Elan Valley Trust & Penbont House – UPDATE 31.03.21

We are currently closed as per Welsh Government Guidelines

Elan Valley Trust & Penbont House – UPDATE 05.11.20

We will, once again be opening our doors on Thursday 12th November

Tables will be limited to 4, unless it is one household or includes children under 11

Welsh Government are advising pre-booking tables

Our coronavirus safeguards include:

A one way system in place-entry through the side door, exit through the tea room
Track and trace information collected on entry, time of departure recorded on exit
Table service only, please find a table and wait to be served
Clear signage will be in place on floors, walls and doors
Entry and exit to toilets from the outside area is through fire doors in conservatory
Sanitiser will be provided on a sanitiser stand prior to entering the building, and also at toilet entry point
All condiments are in single use sachets
Teas and coffees and majority of menu will be available to take away
Single use menus
Picnics available to take away
Afternoon teas are available to eat in or takeaway (pre order only)
Toilets are in use, and cleaned and checked regularly
Paper towels in washrooms

It is crucial, that in accordance with Government Guidance, if you are experiencing symptoms of Coronavirus/COVID19 then you should not visit the premises. If you are due to stay overnight, please call and we can arrange a cancellation and refund.

Elan Valley Trust & Penbont House – UPDATE 10.10.20

Penbont House is open indoors and outdoors for table service. Our B&B is also open.

We have carefully considered the spacing of tables and access points to ensure social distancing inside. We also have a large marquee covering the outside seating areas which should allow visitors to find a space they are comfortable in.

Our coronavirus safeguards include:

A one way system in place-entry through the side door, exit through the tea room
Track and trace information collected on entry, time of departure recorded on exit
Table service only, please find a table and wait to be served
Clear signage will be in place on floors, walls and doors
Entry and exit to toilets from the outside area is through fire doors in conservatory
Sanitiser will be provided on a sanitiser stand prior to entering the building, and also at toilet entry point
All condiments are in single use sachets
Teas and coffees and majority of menu will be available to take away
Single use menus
Picnics available to take away
Afternoon teas are available to eat in or takeaway (pre order only)
Toilets are in use, and cleaned and checked regularly
Paper towels in washrooms

UPDATE 01.08.2020

Penbont House will be opening indoors on 3rd August 2020, as well as opening the Bed & Breakfast. We have carefully considered the spacing of tables and access points to ensure social distancing inside. We also have the outdoor and marquee seating areas which should allow visitors to find a space they are comfortable in.

Our coronavirus safeguards include:

A one way system in place-entry through the side door, exit through the tea room.
Clear signage will be in place on floors, walls and doors
Entry and exit to toilets will be through fire doors in conservatory
Sanitiser will be provided on a sanitiser stand prior to entering the building, and also at toilet entry point
All condiments will be in single use sachets-customers will need to ask when ordering
All cakes will be pre wrapped
Teas and coffees and majority of menu will be available to take away
Single use menus-laminated menus will need to be wiped constantly
Picnics available to take away
Afternoon teas are available to eat at the premises or takeaway (pre order only)
Increased use of sanitiser in all areas
Toilets will be in use, and cleaned and checked regularly (at least hourly by a member of staff)
Paper towels not flannels in washrooms

Please remember that whilst this may be a new experience for yourself, it is also a new way of working for our team too.

Bed & Breakfast

We expect to open the B&B on Monday 3rd August, with the exception of Pen y Garreg the single room which has been set aside for staff usage.

In accordance with guidance all rooms are thoroughly cleaned and sanitised before and after each guests. Rooms have also had non-essential soft furnishings removed; such as throws, and cushions, so we may look a little white or clinical but it is a measure to reduce the risk of cross-contamination. Our linen is sent to professional cleaners using the necessary high temperature washes.We have also purchased additional duvets and pillows to allow rotations if a layover/airing is not achievable. The new duvets are summer 4.5 tog editions as the rooms do get warm through the summer and these lightweight options should also be aired more effectively.

To the first floor there is a sanitiser point which we request guests use as they enter and exit, and when they use the kettle. Unfortunately due to the generator we can not put a kettle in each room, thus this is shared. We are providing antibacterial wipes and sanitiser and request that all guests use it before handling the facilities.

There is certain information that we do require guests to agree to, this can be viewed here: Penbont coronavirus terms to agree to.

Elan Valley Trust & Penbont House – UPDATE 17.07.20

WE ARE OPEN!!!

Penbont House has reopened to the public – outdoor area only. We have a marquee for the less nice days, a one way system in place within the building, and toilets are open. Please follow all social distancing rules, wash your hands and sanitise regularly. We are also offering a takeaway service if all tables are full outside. We look forward to welcoming you back, and hope to reopen the interior as soon as Government Guidance advises we can do so

Elan Valley Trust & Penbont House – UPDATE 19.06.20

We will remain closed as per Government Guidance for Hospitality businesses. The Elan Valley is open to locals as from 19.06.20 who will travel no more than 5 miles from home. Please take your rubbish home with you. We will follow the Government guidelines and will be opening in some capacity as soon as it is safe to do so, keep an eye on social media for more updates

Elan Valley Trust & Penbont House – Coronavirus / COVID 19 Update 23.03.2020

As a result of new Government Guidance Penbont House is now closed for the foreseeable future. Once guidance is issued to the contrary we will reopen.

Elan Valley Trust & Penbont House – Coronavirus / COVID 19 Update 19.03.2020

Here at the Elan Valley Trust we have been watching and following the Government’s guidance and advice with regards to the Coronavirus (COVID-19). Given the current status of things we acknowledge that the Elan Valley has a huge potential as a power for good, with open access to the resource promoting and protecting our personal wellbeing in these trying times.

With this in mind we are proposing:

Penbont House – it is our proposal that Penbont House remains open with a different offering. We are proposing to open a kiosk type service where take-away food and drinks can be purchased and eaten outside/off-site.

We will be doing our best to protect staff and guests and as such

Please do not approach the property if you, or anyone you live with/care for, are showing symptoms of the virus,
Staff will be wearing gloves, in additional to the required hand washing and hand sanitiser requirements,
Hand sanitiser will be available to customers,
We will be promoting the use of the contactless card payments, with cash as the backup,
We will not be allowing the public inside the premises,
All food and drink will be take-away, which will limit the menu to; pre-packed sandwiches, pre-packed homemade cakes, hot soup, sausage and chips, fishcake and chips, chips, snacks (crisps and chocolate) hot teas and coffee, and cold drinks.

These measures are being taken to best protect our staff and the public, please respect them.

We are looking at this offering as a public service to help promote access to the Estate and access to an amenity at a time when it could be most needed.

This limited service will commence on Friday 20th March but is subject to change with Government guidance.